Terms and Conditions of purchase...
General Admission, Super Pass, Fun Pass, Escape Pass and Two Day Pass tickets purchased online must be used within twelve (12) months from the date of purchase. All Annual Pass tickets must be presented at front gate for validation within thirty (30) days from the date of purchase failing which the ticket is deemed void and not able to be used. Subject to effective validation within the required thirty (30) day period, the Annual Pass is valid for twelve (12) months from the date of your first visit. No extensions to validity periods are available.
Australian Outback Spectacular tickets are valid only for the date and show booked by you. Seat allocation is made by a prescribed computer program on a "best available" basis and no changes to the seat allocated to each ticket purchased are permitted.
Sea World Whale Watch tickets are valid only for the date and tour time booked by you. Children under three years of age are not permitted on Sea World Whale Watch tours.
Persons must be aged 3 to 13 years inclusive to be eligible for “children” tickets with the exception of Australian Outback Spectacular [4 to 13 years inclusive] and Sea World Helicopter flights [3 to 12 years inclusive]. Pensioner prices are available to Australian and New Zealand Government Pension card holders only but original valid Pension card must be presented at the time of entry.
All tickets purchased online are non-refundable and not exchangeable. Ticket prices are inclusive of GST.
Special offers may be displayed on this website from time to time and any conditions displayed at the time of the offer will apply and will override these terms and conditions to the extent of any inconsistency.
Tickets can only be purchased through this web site by using a credit card. Your credit card will be debited at the time of ordering. All credit card purchases are made through the Commonwealth Bank's secure payment facility.
You must have the latest versions of Adobe Reader and Flash Player in order to purchase tickets online. You will be prompted to download the software before proceeding. Follow the instructions as displayed on the web page. To ensure a seamless transaction please ensure you turn OFF all pop-up blocking software.
If successful, a PDF of your tickets will be emailed to the nominated email address. If you experience technical difficulties please wait sixty minutes and then check to see if you have received your email confirmation. If you do not receive your email confirmation after waiting sixty minutes, please email webticketing.query@wvtp.com.au before completing a second transaction.
You must have access to a printer in order to print your tickets to present at the theme park or attraction. Entry will not be permitted without presentation of these tickets.
Your Gift Card will be posted via Registered Mail to the address you have provided. We recommend that you allow 7 working days delivery time for Registered Mail. A $7.95 Processing Fee applies to all Gift Card transactions.
Having problems with purchasing a ticket online? Please use our FAQ's to find an answer. Click on the link below to open the FAQ's document.
